The Aspira Service Desk is a managed service desk operating to ITIL standards where our expert resources provide best in class support for our clients. Our Service Desk offer 1st to 3rd level user off-site support delivered as a managed service with escalation to our consulting team and key vendors through strategic partnerships.
We provide a catalogue of defined services customised to each client’s requirement that are delivered to an agreed SLA with full service management. The client receives the service of expert resources delivering system support for desktop, server and network incidents, problems and change request management along with escalation and management of 3rd party contracts.
Some of the benefits our clients realise include:
- Reduced cost for service desk services over internal delivery
- Increased staff productivity through speedy issue resolution
- 3rd party incident management
- Escalation point to manufacturers for key technologies
- Expert advice and recommendations across technologies
- Expert service management delivering operational improvements and excellence
- Defined escalation and management processes to ensure effective incident management