Software Managed services
overview
When an organisation has a bespoke or customised platform within their business, it is important to keep that application up to date with changes in underlying technologies, bug fixing and ensuring that, where the development is an extension for a common platform, that you can manage impacts on customisations from updates and upgrades, to the underlying platform.
At Aspira we have implemented a complete service model that operates to ITIL standards for service delivery, that also takes into account the challenges in tracking and managing application customisations.
Our service model is based on not just managing software we have developed, but also taking over software solutions developed by others, bringing them to a common standard, then providing the ongoing application management services to a defined service catalogue with an agreed SLA (Service Level Agreement).,