The AspiraCare Infrastructure Management (AIM) service is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We can monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
AIM is a cloud based professionally managed 24x7x365 Remote Monitoring & Management Service that reduces system downtime through proactive systems management and alert response handling. A defined set of templates for alerts are deployed and can be customised to client requirements that can have automated or Operations Centre interventions.
The service also includes Anti-Virus and rollout of security patches as a proactive measure to aid systems security. All alerts are dealt with by our Operations Centre on a 24x7x365 basis.
The benefits of AIM include:
Reduced risk of system outage
Reduced threat of virus attack
Increased system protection through managed AV & security patch policy
Increased staff productivity through systems availability
3rd party incident management
Expert service management delivering operational improvements and excellence
Defined escalation and management processes to ensure effective management