In a globally-connected environment, one of the ways in which we often communicate is via conference call. While there are many advantages to this technology, it can also be the setting for what some might see as less-than-ideal phone etiquette.

With that in mind, here are four things to never say when you’re on such a call – whether with colleagues or customers!

  • I was on mute – can you repeat that”

This usually happens when you are asked a question but you haven’t been paying full attention.  Being on mute means others cannot hear you – but you can still hear them!  Saying this is an admission you were ‘multi-tasking’ and not paying attention.

  • “I know you cannot see this diagram and this spreadsheet, so I will describe them…”

If you need to discuss a spreadsheet or presentation over an audio conference, make sure you share the said file with participants in advance of the call, by email, if need be. Aspira can also advise you on conference call software that will allow real-time screen and file sharing so you can work together more efficiently.

  • “I need to move the next call to 3am on your local public holiday”.

Be sensitive to the location and timezone of your participants – try to restrict calls to a time that is reasonable and be aware of local public holidays.

  • “I’ll just put you on hold as I’ve another call coming in”

Remember  – when you put people on hold they will hear pips, or tones, or even music.  Don’t subject the rest of the conference call attendees to these unwanted noises while you take another call.  If the incoming call is important, drop off the conference bridge and then join back in later.

 Aspira has delivered Consulting and Technology solutions into 24 countries – we know what it’s like to conference!  Talk to us if you have technology project needs at www.aspira.ie.

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