Dynamics 365
Microsoft Dynamics 365 CRM is a customer relationship management (CRM) platform that helps you find and build stronger relationships, improve productivity and performance, and get a single view of customers. Meet today’s challenges by bringing your customers and business together with the next generation of CRM applications.
Microsoft Dynamics 365 works with most core applications enhancing the three primary customer touch points: Marketing, Sales and Customer Service.
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalised customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Why use Dynamics 365 Customer Service?
- Automate self-service with virtual agents and rich knowledge base portals.
- Personalise customer interactions using connected experiences.
- Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
- Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.
- Use AI-driven insights and analytics to improve agent and customer experiences.
Microsoft Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.
Why use Dynamics 365 Sales?
- Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
- Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
- Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
- Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Microsoft Dynamics 365 for Marketing is an advanced Marketing Automation solution that enables organisations to complete the buyer’s journey from Prospect to Customer through building a relationship. Dynamics 365 for Marketing is easy to use, tightly integrated with Dynamics 365 Sales and other modules, and has built-in analytics.
Why use Dynamics 365 Marketing?
- Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.
- Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
- Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
- Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.
Our solutions take our expert knowledge of the Dynamics 365 platform and join this with our deep experience in Data Analysis and Project Management to deliver a holistic set of services that ensure clients needs are translated into operable business solutions on the Dynamics 365 platform.
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