The Rise of Contingent Workforce – Aspira

Companies are slowly but surely moving to the contingent workforce model – a provisional group of workers who work for an organization on a non-permanent basis. It is necessary for companies in today’s highly competitive environment to ensure that operating costs are as low as possible in order to maintain profitability. The contingent worker model offers great benefits as staff can dip in and out of the company as needed; whether it is an IT consultant, a business analyst, a project manager, a scheduling expert or other IT resource that is only needed on a temporary basis, bringing in a contingent worker to fill a gap reduces redundancy in the resource model. No company wants to pay to retain good staff if there is no work for them at that time. In this way you know you have the right resources available at the right time and leaving the company when their tasks have been completed.

Aspira is a solutions driven company and a leading supplier of experienced, skilled and intelligent IT and Project Management resources. We take a 360° view of all your needs and requirements to ensure that we offer the right candidates to you. Company culture, business process and the nuances of technical and business skills combined in the right individual are what make a successful contract resource. Our rigorous standards for selecting candidates will ensure a great match every time.

Aspira can provide our clients with the highest calibre:

• Programme and Project Managers
• PMO Specialists
• Business and Systems Analysts
• Project Risk Analysts
• Solution and Technical Architects (Software, Middleware and Infrastructure)
• Infrastructure & Networking Specialists
• Database Specialists
• Middleware and Application Developers covering multiple technologies….and many other profiles.

Aspira does more than simply offer individual resources. Our aim is to offer maximum value to our clients by building long standing and mutually beneficial relationships. In this way we can assist our clients in the most effective way by offering our wealth of experience and counsel when selecting candidates that are not only more than able to do the job but who can offer added value in many diverse areas of the project lifecycle. We want our candidates to be able to effectively communicate with all of the different audiences and stakeholders in your business and, while they are specialists in their field, we hope they add extra value on top with additional skills and experience which you can avail of.

Our comprehensive approach ensures that we help you define who you need (if necessary), what technical skills the required individuals must have as well as what soft skills are fundamental to guaranteeing their overall success. We work with our clients to keep track of the performance of our contract resources ensuring you get the best for your investment.

Click here and talk to us today to discuss your resource needs and let us empower you to find the perfect match for your project.

4 Reasons to work for Aspira

 

1. You’ll never stop learning
At Aspira, training and development provision is one of our key services. We are renowned globally for excellence in Project Management and Business Analysis Training. We constantly reiterate the need for companies to train up their staff, develop new skillsets among their teams and empower their employees through learning. We are no exception to that rule. At Aspira, we have a company-wide focus on personal development and career enhancement through on site, internal and formal training programmes. All Aspira staff benefit from this approach.

2. Work with a connected community
You will benefit from the support of your colleagues – a team of experts across a range of areas such as Development, Cloud Deployment, Senior Project Management and Business Analysis. Our collaborative approach to work is further bolstered by the opportunity to work in multi-experienced teams to help deliver exceptional projects for our clients.

We have a very present management team who are always nearby to point you in the right direction and offer their advice and support. Aspira staff also have a hands-on approach to company wide matters, having their say in a number of broader business aspects. The only limits at Aspira are the ones you set for yourself!

3. Flexibility and rewards
Our diversity means that we work with a new way of thinking. Our teams enjoy flexible working to allow for personal circumstances and family. Working for Aspira also means flexibility in the clients you work with. We work with some of the best organisations in the country across both the private and public sector. The work is always exciting and never boring!

Our staff are also offered a number of other benefits such as pension, healthcare, training allowance, and paid holidays. Not to mention that our team is considered by many to be a family of sorts.

4. Diversity
Aspira is a diverse, international company. We have people from over 15 different nationalities building their careers with Aspira and we work with global leaders around the world. We offer opportunities to work globally and work on international assignments, so if you’re looking for a new challenge, Aspira might just be the place for you.

Want to work with us? See all current career opportunities on our website here https://aspira.ie/work-with-aspira/

Author:  Russell Moore, HR & Resourcing Manager, Aspira

An introduction to SharePoint

There are many tools out there that enable businesses to improve their processes, increase productivity and improve teamwork between their staff. It can be hard to know where to start.

As a provider of Microsoft centred solutions, we often point our customers to SharePoint.

A web-based, collaborative platform, it integrates with Microsoft Office applications to provide a document management and storage system. SharePoint is highly configurable and its use varies from one business to another. Businesses generally use SharePoint to create websites. These are then used as a secure place by organisations to store, organise, share, and access information from any device, from a desktop PC, to smart phones and tablets.

  • Sites in SharePoint are where you store your data. SharePoint provides several Site templates out of the box that can be used instantly, two such templates are Team sites and Publishing sites. Both have different uses and different capabilities. Team sites can be used by your teams and departments, this site template provides the ability to upload documents to a library with or without version control, monitoring of documents with check in/out, metadata and tagging facilities. Content can be targeted to specific business users with audiences. In addition, you have pre-built workflows that can be utilised straight away. Publishing Sites allow you to control when and how content is deployed to the site using content management processes. Publishing sites are used to create public websites, intranets and communication portals.
  • SharePoint communities enable the sharing of knowledge using Wiki’s and Wiki pages bringing people together to share and learn. Information can be shared across your enterprise. SharePoint also allows you to tag content, you can understand the content and it’s use from its tags. Users can subscribe to tags to get to the right information faster.
  • With SharePoint, your content is all stored in one place. Typically, organisations store data in folders in file shares, with the result, documents get lost, users then end up recreating the same document. You can manage documents, web content and records on a single platform with SharePoint. SharePoint allows document versions to be managed, apply retention policies to documents to archive or expire your document or run audit reports. Metadata can be added to a document library to better describe the content and to find it using SharePoint search. With SharePoint’s office integration, your existing working environment remains the same.
  • SharePoint search provides one platform to access all your information in SharePoint in addition SharePoint can also search file shares across your enterprise and Exchange mailboxes using E-Discovery and then export the results for an audit or legal case. SharePoint enhances the presentation of the results which is a combination of refinement, people and relevance. On the results page of a search you will have metadata and tags to refine your results on the left side, with the most relevant results in the middle of the page and people suggestions on the right. Tags can also be used in search queries to locate documents or people.
  • Visualisation of data in SharePoint is accomplished using reports, charts, worksheets, dashboards, scorecard’s and KPIs. Performance Point services, Reporting Services and Power Pivot enables reporting, analysis and creation of Charts, dashboards, scorecards, KPI’s. Visio services enables rendering of diagrams and charts in the browser. Excel Services enables you to manage Excel Workbooks as interactive reports.
  • SharePoint compsites enable you to create business solutions by connecting and configuring the basic building blocks of functionality, this includes combining data, documents and business process in a productive useful way. SharePoint compsites enable your Power Users to build complex business processes without the need for code. SharePoint compsites can be a simple as a document approval workflow, to a BCS (Business Connectivity Services) profile page displaying external data in SharePoint with create, read, update, delete operations.

Our team of experts have accomplished numerous SharePoint projects across multiple sectors such as Banking and Finance, Construction, Healthcare and Medical devices. If you are interested in any aspects of our SharePoint offering, contact us for a free consultation.

Are your project management practices questionable?

 

Are there key KPIs your business’s projects are just not meeting, time and time again? Are high priority projects regularly missing deadlines? Perhaps your projects are meeting most of their timelines but the project management practices are questionable, with little to no structure and a huge dependency on the skill and talent of the individual project manager? Aspira’s Project Capability Assessment is the perfect solution to enabling a substantial supportive structure around your project management processes, by identifying the strengths and transforming any shortcomings.

Project Management training and certification crafts individuals into excellent project managers. However it is possible and probable that the organisation’s project management framework does not align completely to the PMPTM or PMITM methodology. That being said, an organisation needs to have a mature and supportive project management framework in operation to create the ideal conditions for a PM to operate within – this is the scaffolding that supports the mason while they work. Maturity alone is not sufficient – countless organisations have mature but constraining processes which restrain operational effectiveness – year after year of working within a stagnant status quo.

This is why Aspira’s Project Capability Assessment service has proved extremely popular and effective. Aspira’s experienced project management experts conduct an assessment that will establish an independent and objective capability baseline revealing the true potential and opportunities that your PM framework provide for improvement, as well as cementing in the strengths that currently exist. True insight into your organisation comes from those who know it best; your key resources participate fully in our assessment process, maximising business buy-in to achieve ultimate success.

The Project Capability Assessment delivers a full detailed review of your current framework, methodology, skills and capability and outputs a set of clear achievable recommendations – short term quick wins as well as medium and long term mandates. Whether you are taking the first steps towards implementing a set of lean, standardized Project Management practices or already have mature, detailed processes in place – possibly operating your own Project Management Office –  it is essential to realistically assess the processes by which you select and deliver projects and then to compare this with best practice, highlighting where improvements need to be made.

Customers across Ireland trust Aspira to deliver operational effectiveness and achieve tangible, measurable improvement. Contact Aspira today to discuss benefits a Project Capability Assessment can deliver to you.

Power of Project Management: Linking strategy to action

Organisations are facing significant events and uncertainties such as GDPR, Brexit, adoption of Artificial Intelligence and President Trump’s new America. These uncertainties give rise to a dilemma for established businesses.  Should they adopt transformation programs within their organisations and risk cannibalising existing profits, or should they preserve what has made their organisation great?

Many organisations are opting for major transformation programmes in pursuit of competitive advantage. These programmes may require a shift in strategy, structures, systems, processes and culture while maintaining critical assets.

So if you are considering such a transformation, you need to ask yourself:

  • How widespread is the required scope of change – does it affect the entire organisation or is it concerned only with a particular division?

 

  • Who are the stakeholders that can have a positive or negative influence on the transformation? Who are the people you need to engage with?

 

  • Do employees see the need for the transformation and understand the importance of the change? In times of change, our autopilot mode stops working – choices suddenly proliferate, decisions need to be made – and this creates uncertainty. Sometimes what looks like resistance is often a lack of clarity. So you need to create clarity by communicating a compelling vision with a real sense of urgency.

 

  • Are you communicating for buy-in? Organisations need to appeal to employees emotional side, ‘find the feeling’ and make people feel something. People must feel they are capable of change and need to be encouraged to accept the challenges the transformation brings despite the complexity and risks.

 

  • How much time does the organisation have to achieve this transformation? A realistic schedule with clear deliverables and milestones will be required to shape the path and provide the plan for action. Achievement of these milestones will create short-term wins and build confidence and momentum for change within the team.

 

Sustaining competitive advantage has never been more challenging, and the stakes have never been higher. That means you have a tremendous opportunity.  By making the right big-picture, strategic decisions, you can chart your company’s course amid great uncertainty.

Aspira consulting services can help you navigate this complex environment. Our clients’ testimonials demonstrate the value of strategic input in realising their vision.

Contact us now for free consultation at info@aspira.ie

 

The move towards Intelligent Business Applications

Pivoting to Success

Since Aspira was founded in 2007, it has had a Software Development team who design and deliver software solutions. Initially, the company was product-focussed, and then pivoted to be a services company – delivering a software development service amongst others.

Aspira’s software development offerings are great for clients who wish to have a new application developed or who require someone to manage the maintenance and development of their legacy products.

However, in many cases we find that a client specifically does not want software developers to build a whole new system for them.  Such clients prefer to avoid the pain of dealing with a new product, new supplier, longer-term product roadmap, future compatibility and maintenance issues that always arise with bespoke software.

What a majority of clients want is an ‘out of the box’ solution – where they will incur no development costs and where the long-term support is straightforward.

A Solution from the Inside

In response to this demand, Aspira set up the “Business Applications” team.  The task of this team is to not write software, instead they must build up deep expertise with many of the ‘out of the box’ software solutions out there. They must become trained and certified implementers of these systems. This foundation creates the ability to deploy, configure and customise solutions so that it will work effectively within the client environment, which ultimately addresses the client’s need(s).

The Aspira Business Applications team carry out these steps precisely – utilising technology such as CRM, SharePoint, PowerBI, Project Server etc. The team can rapidly deploy an industry-hardened solution in a way that retains a client’s satisfaction.

Integrating the Past with the Future

In some incidents, we pull in the Software Development team too.  Often, there can be a small amount of legacy applications or home-grown applications, to which clients need the new ‘out of the box’ system to connect.

Being equipped with a development capability – the Business Applications team can apply this to their advantage. It is here where our developers can not only build the interfaces but also configure the system to function with the legacy systems if required. Rather than a zero-code solution, it becomes a low-code solution.

Aspira is a company that focuses on delivering the people and technology to solve problems – the new Business Applications team is a fantastic addition to that capability.

If you would like more information on this topic, please contact info@aspira.ie

How to manage your organisation’s digital security in the age of the cloud

Internet based technology and cloud is now central in everything we do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Digital Transformation can be considered as the next industrial revolution. We now have a digital landscape where there are no defined borders and data is the new commodity to be bought, sold or stolen. The Internet is there to connect, not protect so it is inevitable that, as data is now king, securing it is a huge challenge.

Before the cloud, we could rest assured that our data was protected sitting in a data centre behind our firewall.  Our security challenges were simple – how do I secure my network and prevent intrusions.  We secured internal user access to resources locally, and we had a known security perimeter.

Today, with the internet and the cloud, the user can choose applications at random, store data anywhere, applications are increasingly external, and IT departments have limited visibility to provide protection.

So how do we enable the benefits of cloud while still being assured that our data is protected in a world where even organisations with enormous security budgets and elite security analysts are struggling to address modern threats?

To start, you need to change your perspective and work from the assumption that your security will be compromised. Plan for the eventuality by adopting an approach that focuses on protection, detection and response.  Adopt a security posture that is:

  • Comprehensive in terms of understanding your environment and weaknesses;
  • Well-informed in terms of what the modern security challenges are;
  • Prescriptive in terms of what steps to take to protect your environment and respond to security events.

To begin to develop your security posture, it will help if you separate your environment into:

  • The devices you use, how and where they are used, from data centre to end user;
  • The applications you use, where there are located and how they are accessed;
  • The data that is updated and manipulated by applications:
  • The users who access the data, through the applications, that is stored on the devices.

Then develop your plans and strategies for each layer.  Make sure you address your specific needs keeping in mind any internal, regulatory or legal requirements that affect your business directly.  And remember, when developing your plans always keeping in mind, what do you do if you are compromised.

Author: Jason Boyle, Operations Director, Aspira

Are you the next Shane Lowry or Tiger Woods?

Are you the next Shane Lowry or Tiger Woods?

The career of a professional golfer is similar to that of a project manager in many ways, and not just in its longevity.  Let’s explore three ways that will help PMs to be as successful as Tiger – or Shane Lowry, our popular recent winner of the British Open.

  • Dedication

Tiger famously started golf as a toddler, appearing on TV as a two year old.  Even though that was an extreme example, to become successful a golfer needs to have the dedication to work at their game.  And when success comes, they have to work even harder.  That means hour after hour of practice, investment in the best tools and equipment, and the obsessive desire to improve.

Project Managers have a similar challenge.  Many people are asked to lead a project without being given the training or tools they need – it can be a ‘sink or swim’ experience for many first-time PMs.  However, by dedicating some time to understand what project management is about, and by investing time to understand what proven tools and techniques are out there, a PM can ensure they are set up for success.

  • Support

No professional golfer gets there by himself/herself.  From their early days they need to enlist a good coach, someone who will invest time with them to provide positive and negative constructive advice and guidance to help them develop.  They need a reliable caddy, someone to put in the hard yards and be there to lean on when crunch time comes in a tournament.  They will need a supportive sponsor to give them the backing they need to establish themselves as a member of the elite.

Project Managers must also build a support team.  The support and backing of a Project Sponsor is critical.  Advice and guidance from a mentor is invaluable when trying to figure out how best to deal with a tricky situation.  And success will only come if the project team is willing to put in the effort and respond to the leadership of the PM.

  • Resilience

While any of us can hole a putt from 6 feet, how many of us could do it under the gaze of millions of people, and do it knowing that to miss the putt would mean losing your livelihood?  That is the kind of mental fortitude that elite golfers must demonstrate.  Many of them build up an entourage of physical trainers, dieticians, and psychologists purely to give them that resilience – give them an edge by having the confidence that are perfectly prepared for this moment.

Project managers also need resilience.  Every project involves risk, meaning every project will see things go wrong.  Should the Project Manager retreat into a bunker, blaming themselves for everything?  Of course not!  The PM needs to learn from mistakes and accept that not every decision made – even made the be best available information – will deliver the desired result.  After every bunker shot the PM needs to aim to chip back onto the green

So – maybe you project managers have more in common with Pro Golfers than you thought?  The next thing we need to do is secure some TV commentator roles for PMs who are ready to hang up their schedules?

Aspira delivers training to help Project Managers, Sponsors and Project Team members to get into the swing of things and make success par for the course!  https://aspira.ie/training/

 

6 ways Resourcing can solve hiring needs

In recent months, the talent pool in Ireland has become more competitive. Many multinational companies have set up their European headquarters in Ireland. We regularly speak to client companies about the benefits of hiring for specific skills gaps during specific projects, on a long-term, or short-term basis, through a trusted partner like Aspira.

We put together project delivery teams with a blended mix of our expert permanent staff and our experienced associate consultants. Many of our associate consultants are active in the contract market, and have a long-term association with us.

The companies we work with all have similar challenges:

• It is very difficult to find permanent people for niche IT Role.
• Experienced and qualified Project Managers and Business Analysts are hard to find.
• The talent pool in Ireland is extremely competitive, making it more difficult to source staff.

Despite these issues, we find that companies are reluctant to use day rate consultants, considered to be ‘too expensive’, ‘not a long-term solution’, ‘don’t understand the company culture’ and so on. However, sometimes you face a business project that needs urgent delivery and this is where an experienced Aspira consultant might just be the answer.

The benefits of hiring a daily-rate Aspira consultant include:

1. You only pay them for days worked.
2. If hired through Aspira, all the payroll costs are handled which is less work for the finance department.
3. No additional hidden costs because a daily rate is all inclusive.
4. Costly employee benefits such as training or bonuses are not charged to the client company
5. Less of a notice period in case projects are cancelled.
6. If you hire an Aspira team member, you can expect results and delivery in a shorter time. They are experienced at quickly evaluating client challenges and ensuring minimum delays through long learning curves.

For more information on resourcing and how it can benefit your organisation, contact our resourcing team at info@aspira.ie or visit the website www.aspira.ie

Author: Russell Moore, HR & Resourcing Manager, Aspira

Embracing the digital transformation

 

At Aspira, we are constantly seeking new ways to make a positive impact on our surroundings and one of these decisions came in 2017, when the company committed to solely purchasing and using electric cars.

This decision seemed like a natural progression for Aspira, as we recognised the positive impact electric cars have on the environment. As a project management firm, in recent years, we have also noticed a digital transformation occurring within the industry. Technology has heavily influenced how project management is now practiced – and the same can be said for motor vehicles. In this blog we look at how these changes mirror each other.

The digital transformation of the motor vehicle

Initially, motor vehicles were not equipped with features such as indicators – a feature that we now take for granted and heavily rely on to drive in an efficient manner. In addition, manual windows/manual unlocking have now transitioned into electric windows and immobiliser unlocking. Nowadays, your car acts as an entertainment centre – with features such as sat-navigation, Wi-Fi and even technology to parallel park or even drive.

There has even been a digital transformation in the way vehicles are produced. With Henry Ford’s invention of the production line concept, bringing the vehicle a long a belt to employees, digital advances have replaced these employee roles. Instead of supporting traditional methods, new types of innovation and creation, such as robotic arms, create industrial advantages:

  • Time efficiency – Robotic arms are tasked to do specific tasks. There are no interruptions as there is no need for human speech – once the robotic arm is programmed, it operates effectively
  • Safety – Less chance of an injury occurring – no human errors occurring during process, once it is programmed correctly
  • Financial savings – Although, a high initial cost may be required, there is no on-going wages – although minor servicing costs may be incurred

The digital transformation of project management

In a similar manner, project management has undergone a digital makeover. Technology has enhanced our ability to be more efficient and we now rely on mobile apps and social media to instantly connect with our team members and communicate key messages to one another. This reduces waiting time and speeds up the delivery of projects. We can also share documents with one another from different locations. No more waiting for faxes and documents to arrive by post!

Technology allows teams to operate in various locations, adhere to project deadlines and stay on budget.

At Aspira, we celebrate the advancement of technology to support the practice of project management and understand its importance to contribute to a better work environment. Our decision to purchase electric cars which rely on technology to positively impact our surroundings echoes our sentiments.

Article by Dean Murphy, Marketing Intern, Aspira.

Aspira celebrates twelve years of operations

The world has changed a lot over the past twelve years. In 2007, the Motorola Razr was the world’s coolest phone – until Apple released the first iPhone that year. It was the year that saw Netflix start its digital streaming service, worrying that their customers would be willing to instantly access movies online rather than receiving DVDs in the post. Amazon released the first Kindle, encouraging us to ditch our paperbacks for an electronic library instead. It was also the first year that slim and lightweight LCD TVs outsold the old style cathode ray TV sets – the type you now only see abandoned at recycling centres.

It was 2007 that also saw the formation of Aspira, an Irish-owned technology and project management company. The company founders Pat Lucey and Colum Horgan (pictured above in 2007) were joined by four of their former software development colleagues from Motorola following its closure. The company was initially focussed on designing and developing software development products, and supplemented this activity by delivering some project consulting services, primarily to the energy sector.

In 2008, Aspira added project management training as a service offering, and doubled the team size. The following year saw the worst of the recession in Ireland, and saw many companies run aground. Luckily, being a small and agile company gave Aspira a competitive advantage and by 2010 it had beaten some prestigious competitors to deliver project management, business analysis, training and software development services.

2013 saw a change in focus – instead of being a product company, Aspira decided to switch focus to services. It retained all its staff but now focussed on delivering technology services to clients rather than developing new products. This change proved instrumental to accelerating growth in the company, with a second office opening in the Dublin Docklands region.

2015 saw the acquisition of an IT services company, expanding the range of services on offer and 2016 saw the grand opening of Aspira House – a new 10,000 sq foot headquarters in Cork. Growth continued and we were recognised by the Financial Times in 2017 and 2018 as one of “Europe’s Fastest Thousand Growing Companies”. 2018 brought the deployment of an IT technology team to the UAE. In 2019 a new mainland Europe office was opened in Amsterdam.

Having been through such a journey of change over the past twelve years, it is fitting that a lot of Aspira’s clients now rely on their expertise to delivery transformative projects, whether that is digital transformation or moving to Agile.

There are two groups of people that have been critical to the company’s success: The first is its staff. Aspira staff have proven to be loyal, hardworking, smart, innovative, flexible and reliable. They have taken on some huge challenges and have delivered every time. The second is their customers. Sometimes it takes courage for a customer to choose a smaller company to deliver its services. Aspira recognises that courage and seek to combine the maturity and reliability of the enterprise company, along with the energy and drive of an ambitious, growing company. It is a powerful combination.

In May 2019, we took some well-deserved time out to celebrate with staff and partners in recognition of the twelve years of successful operation. The company remains passionate about delivering change through technology, and on helping customers to manage their projects better.

Here’s to the next 12 years!

 

 

Three Tips To Influencing Without Authority

PMI EMEA Congress 2019

PMI EMEA Congress 2019

 

The 2019 PMI EMEA Congress kicks off in Dublin next week, where I will deliver an interactive session on the crucial project management skill of influencing without authority, alongside my colleague and Aspira CEO, Pat Lucey.

Getting things done on time, on budget and not leaving a trail of dead bodies while doing so is always a bonus!

The old style of command and control hierarchy is gone and project managers have to manage by influence, especially in a matrix environment. Often as a project manager you are managing people who don’t typically report to you and may have never worked with you, who are in separate locations and are likely to be at least working on more than one project.

Therefore, to deliver your project successfully, you need to manage by influence.

Make a good first impression

From the start of your project, you need to assume everyone is a potential ally and that the uncooperative will cooperate. You must suspend judgement and be curious about their world.

This is also your time to establish yourself as a credible leader by speaking about your experience of leading similar projects and highlighting your skills.

Your ability to influence is at its highest point at the start of the project, so this is a crucial time to impress your stakeholders.

Communicate the right messages

Begin by communicating what you are trying to achieve and help each person understand the vision and mission of the project and how they are connected to it.

Each person whether down the corridor or across the ocean needs to know, believe in and feel connected to the project story.

Understand your stakeholders

It is important to schedule time with each of your stakeholders to understand their priorities, concerns and objectives.

This will allow you to see the project through their eyes. You will learn how they are rewarded and measured, what is important to them, what keeps them awake at night and what they are passionate about. It will also give you insights into their preferred working styles and methods of communication.

This information will allow you to build rapport and communicate in a way that resonates with them, mapping project benefits to their needs.

If you would like to learn more about how you can influence without authority, click here for an insight to our dedicated training course.

 

Author: Norma Lynch, Head of Training, Aspira