Business Process Improvement Specialist

 

Role

Aspira are looking for a Business Process Improvement Specialist for a 6 month contract in a Dublin role.  The Business Process Improvement Specialist role requires someone with a lot of experience in business process reengineering, (ideally an operations background ) , someone who is familiar with emerging technologies and how they can be leveraged.

Description

  • Candidate to identify and prioritize the root cause of current business problems
  • Understand and document the business processes underlying the technology solution about to be acquired defining opportunities for process improvement.
  • Define a mechanism to measure the Customer Management Solutions impact on that process
  • Construction of a compelling business case aligned to the Strategy to secure executive sponsorship
  • Prepare RFP and criteria for Vendor comparison

Required Experience

  • Working in a multi-channel customer service environment
  • Must be familiar with NPS and customer excellence methods.

Skillset

  • 5+ years of process management experience – Six Sigma (minimum Green Belt) or equivalent
  • Excellent organizational and documentation skillset, e.g. business process flow diagramming
  • Familiar with business designs: business models, functions, processes, job roles and customer interactions as well as how they are impacted and enhanced by digitization, AI/automation and emerging technologies/techniques.

 

 

If interested, please forward your CV to cvs@aspira.ie and outline the job title. Alternatively, you can apply through the form on the right.

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