Building a Solid Foundation for your New SharePoint Farm
SharePoint can be a powerful tool for any business. With on premises, Office 365 and hybrid options available, now is a great time to look into implementing this in your organisation. However, if you don’t start off on the right foot you can wind up in the all too common position of spending time and money on a system that your employees fail to see the value in. Here are 5 points to help avoid this:
Take the Time to Plan
The root cause of any failed or underwhelming SharePoint implementation generally stems from one place; a failure to take the necessary time to plan. This mistake is usually a result of budget limitations and time constraints. The focus is too often on getting SharePoint implemented as quickly and cheaply as possible. However, this approach will usually result in poor user adoption. This point is crucial as it greatly reduces the complexity of the following steps.
Don’t Deploy and Walk Away
With how easy a basic SharePoint install is now, there can be a temptation to take the out of the box setup and leave it at that. This is never a good idea. The business needs will change over time and require SharePoint to change with it. Even with a small, well planned solution, SharePoint will still require care and attention when given to the end user to ensure they can get the best of the features provided.
SharePoint can be an extremely useful tool in many different ways. It can be used to help collaboration between team members, provide workflows for common tasks and processes, manage and control content and provide powerful Business Intelligence and Project Management tools. All of this can be customised to suit exactly what a business needs. However, all of these advantages can quickly cause headaches when not properly managed. Your focus in the beginning should be a solution that is small, simple and allows team members to see the benefit or the system. Don’t try to throw everything and the kitchen sink at them right away, expand after team members have a basic understanding and feel comfortable with it.
Poor training for a new system results in poor user adoption for that system. That is a fact. If the first experience a user has is one of confusion and there’s no clear reference to reduce this confusion, they will resent the system. They may be able to use the system, but not to its full potential. There are three main points to prevent this:
1. Organise small training sessions of no more than 15 people per session. Keep the sessions under two hours.
2. Create short videos for the main features of the site and share these with users.
3. Provide a digital manual and share this with the users.
This may seem like overkill but it allows users a choice of how they learn about the system, letting them choose the one they prefer and ultimately being more willing to accept the system.
SharePoint Team Leads
Having an enthusiastic member in each team to act as a power user in your SharePoint solution is a useful way to ensure your transition to SharePoint runs smoothly. Giving these users one to one training and having them act almost as administrators for the system will prevent frequent repeated questions to the IT department as well provide a certain amount of visibility into the system. With these users included in the process people will be more understanding if you run into issues implementing the system. Without this your users can quickly change from supportive to disinterested in the solution.
SharePoint is the ultimate example of getting back what you put in. Rushed setups will leave users with a negative image that you will struggle to recover from. But, through clear planning, a willingness to listen to your users and communicate with them effectively you can provide a very effective tool for your organisation.
For more information on SharePoint solutions and other services Aspira provide, you can contact a member on the team on: firstname.lastname@example.org